The proof comes with the results of the latest J.D. Power Vehicle Ownership Satisfaction Study (VOSSSM) Germany, undertaken by the world-renowned market research organisation J.D. Power and Associates into the satisfaction of car buyers. The C-, E- and M-Class each scored the best marks in their respective segments. In the category Service Satisfaction, the three-pointed star also once again secured first place among the premium brands. In addition, the Mercedes-Benz E-Class has won silver in the editorial awards presented by the German magazine AUTO TEST, based on more than 500 tests and pre-purchase consultations.
The strengths and weaknesses of a car are best shown in its day-to-day running. This realisation lies behind the J.D. Power 2011 Vehicle Ownership Satisfaction Study (VOSSSM), a far-reaching survey of how satisfied car owners are with their vehicles. The results appear as a list that ranks more than 100 models from 28 manufacturers in eight categories. The current study shows Mercedes-Benz models in first place three times, while the brand also scores exceptionally well when it comes to service:
In the ranking "Overall VOSSSM - Compact Executive", the top slot is taken by the C-Class, reflecting the fact that its customers are the most satisfied among those of all models in the Midsize Premium category.
The E-Class takes first place for customer satisfaction in the Executive Luxury Car ranking, followed by the S-Class.
The M-Class leaves all other models in the "SUV" segment trailing in its wake when it comes to customer satisfaction.
Mercedes-Benz took first place ahead of all other premium-brand manufacturers in the service satisfaction category.
More...
